Terms and Conditions of Sale

Article 1 - Preamble and definitions

These general terms and conditions of sale set out below (hereinafter the "General Terms") apply to any browsing and/or orders placed via:

The main activity of alexandrelunetier.com is the sale of eyewear on the website www.alexandrelunetier.com.

Article 2 - Purpose

The purpose of these terms is to define the conditions of sale and the resulting rights, in particular regarding:

  • the organization of legal relations between alexandrelunetier.com and the customer;
  • the terms of sale between alexandrelunetier.com and the customer (order, delivery, etc.).

Article 3 - Ordering procedure and terms

To place an order, the customer may use the following means:

The data provided by the customer and recorded by alexandrelunetier.com during registration and ordering constitute proof of the transactions between alexandrelunetier.com and the customer. Once the customer has confirmed the order, alexandrelunetier.com will send a confirmation email notifying them that the order has been registered.
alexandrelunetier.com reserves the right to refuse to carry out a delivery or to honor an order where the customer has not paid all or part of a previous order, or where a payment dispute remains unresolved.

Article 4 - Prices

Prices shown on alexandrelunetier.com are expressed in euros, all taxes included (VAT included), excluding delivery costs. Delivery costs vary according to the customer's delivery address and the weight of the goods ordered. Delivery costs are shown in the cart and confirmed when the order is validated; they are charged at the end of the order and added to the price of the goods ordered.
alexandrelunetier.com reserves the right to change its prices at any time; however, products will be invoiced on the basis of the prices in force when the order is registered, subject to availability on that date.

Article 5 - Retention of title and risk

alexandrelunetier.com retains ownership of the goods sold until full payment of the price, including principal and ancillary costs. Failure to pay any part may result in the goods being reclaimed.
These provisions do not prevent the transfer to the customer, upon delivery, of the risks of loss and deterioration of the goods purchased, as well as of any damage they may cause.

Article 6 - Product availability

The customer acknowledges and accepts that alexandrelunetier.com will fulfill orders within the limits of its available stock and that of its partners and suppliers.
alexandrelunetier.com will make every effort to process all orders.
In the case of flash sales, customers may only order the products on sale during the flash sale period shown in real time on the site, and while stocks last.
Once the flash sale period for a product has ended and/or if the product is unavailable, it will no longer be offered for sale.

If a product becomes unavailable after the order has been confirmed and after the relevant sale has closed, alexandrelunetier.com will inform the customer by email or telephone of the partial delivery or cancellation of the order.
Where applicable, alexandrelunetier.com will offer the customer a refund of the amounts actually debited in the form of a voucher, bank transfer or check.

Article 7 - Product information

alexandrelunetier.com endeavors to present all the essential characteristics of the products offered online, in particular through technical descriptions from partners and suppliers and photographs and/or videos of the products, within the limits of the technology and in line with the best market standards.

Article 8 - Secure payment

When paying by payment card, the customer's order will only be validated once the account has been debited with the authorization of the relevant payment centers.
If authorization is refused, the customer's order cannot be processed.
Online payment by card is made via the "Secure Socket Layer" security system, which encrypts the customer's bank details during their transmission over the network.

In the event of non-payment for any reason, a fixed amicable recovery fee of 15 euros will be charged by alexandrelunetier.com in addition to the invoice amount, plus any debit charges invoiced by alexandrelunetier.com's bank.
If amicable recovery remains unsuccessful within 10 days of the date the first recovery letter was sent, whether by registered or ordinary mail, recovery will be pursued through legal proceedings.
Any litigation costs that the collection agency may invoice directly to the customer will be added to the fixed amicable recovery fee.

Article 9 - Delivery

Delivery is made using the means of transport and carrier that alexandrelunetier.com considers most appropriate for the item ordered and delivered (carrier, postal service, etc.).

Delivery times are also indicated when the order is validated; they are calculated in working days (Monday to Friday, excluding public holidays).
The customer must measure the access points to their home in order to confirm to the carrier that the product ordered can be delivered.

In the event of false information or incorrect measurements provided by the customer, any additional costs relating to the hire of lifting equipment, storage, return of goods or additional delivery staff will be borne exclusively by the customer.
In general, if carriers are unable to deliver the products on the agreed date and time due to the customer's absence or delay, or to a lack of information on the need for specific delivery means, additional delivery costs may be charged by alexandrelunetier.com.

The customer must check that the information provided to alexandrelunetier.com when ordering, in particular the delivery address, is complete and accurate.
The customer is responsible for the information provided at registration and when ordering.
alexandrelunetier.com cannot be held responsible for any input errors that may lead to delivery errors, and/or for the customer's failure to comply with the delivery terms and appointments they have arranged with the carrier.

Any irresistible, unforeseeable events or circumstances beyond the control of the parties, in particular total or partial strikes by carriers and natural disasters such as floods or fires, are considered acts of God or force majeure exempting from liability.

Products can only be shipped within mainland France and Monaco.

If the customer wishes to postpone the delivery date (for serious reasons only), they must notify alexandrelunetier.com by email at the following address: alexandrelunetier@gmail.com

In the event of a claim concerning any defects or signs of deterioration of the products (damage, product missing compared with the delivery note, damaged parcel, broken products, etc.), the customer must record their observations on the delivery note and confirm them by email to: contact@alexandrelunetier.com

Except in cases of hidden defects, no claim or reservation will be accepted after the customer has received the products if the customer has not followed the procedure described above.

If the delivery date is exceeded by more than 7 working days, in the absence of force majeure and in accordance with Articles L114-1 and L121-20-3 of the French Consumer Code, the customer may terminate the contract by registered letter with acknowledgment of receipt.
The contract is considered terminated upon receipt by alexandrelunetier.com of the letter in which the customer informs it of their decision.
Only cancellations sent by registered letter with acknowledgment of receipt no later than 60 working days after the expiry of the deadline or scheduled delivery date, and received before delivery of the products concerned, will be taken into account by alexandrelunetier.com.

The amounts paid for the order will then be refunded to the customer.

Please note that the delivery time may be extended to between 10 and 14 weeks in the event of the sale of a second stock of products, as part of a flash sale as provided for in Article 1 hereof.
In any event, the customer will be informed of the delivery time when validating their order.

Article 11 - Withdrawal

In accordance with Article L 121-20 of the French Consumer Code, the customer has a withdrawal period of 14 full days from delivery of the product, allowing them to cancel their order and return the product at their own expense, together with the invoice and the duly completed and signed return form.

These provisions do not apply to any order placed by the customer for a made-to-measure product ordered online and/or manufactured to the customer's specifications and/or personalized, or which, by its nature, cannot be returned or is liable to deteriorate.

In the event of the return of goods referred to in the first paragraph of this article, the customer bears the transport risks.

Any withdrawal must be reported to alexandrelunetier.com customer service by email at: contact@alexandrelunetier.com


The cost of sending the registered letter may be refunded on request.

alexandrelunetier.com will then contact the customer by email or telephone to arrange the return of the products, and a return number will be assigned to the customer.

The customer must follow the return procedure.
No return will be accepted if the procedure for notifying alexandrelunetier.com of the return has not been followed.
Only products in new condition, complete (accessories, cushions, instructions where applicable) and in their original packaging will be accepted.

Any product damaged by the customer, or whose original packaging has been damaged beyond simple opening, will not be refunded, or will be partially refunded.

The periods mentioned above run from the day the order is received.

This legal right of withdrawal is exercised without penalty, with the exception of shipping costs.

The legal warranty (Article 1641 of the French Civil Code) does not apply to the repair of damage resulting from a cause external to the product or from the customer's actions.
In the event of a refund, the customer is refunded by check, credit to their bank card or bank transfer. Refund methods are at the discretion of alexandrelunetier.com.

Returns remain at the customer's expense and risk.
For this reason, alexandrelunetier.com advises its customers to take out specific insurance with the carrier for the market value of the products. This is necessary for the customer to protect themselves against any damage, theft or loss of the products by the carrier.

Article 12 - Warranty

Products (excluding consumables) are guaranteed against any lack of conformity and hidden defects under the conditions provided for by the French Consumer Code and Civil Code.
The customer must report defects to alexandrelunetier.com as soon as they appear, by sending photographs.

The liability of alexandrelunetier.com is limited to the price of the defective or non-conforming products and, in general, whatever the cause or form of the action concerned; alexandrelunetier.com cannot be held liable for indirect damage or any other financial loss suffered by the customer or a third party.

The choice and purchase of goods is the sole responsibility of the customer. Consequently, total or partial inability to use the products, in particular due to incompatibility of equipment, cannot give rise to any compensation, refund or liability on the part of alexandrelunetier.com, except in the case of a proven hidden defect, non-conformity, defect or exercise of the right of withdrawal provided for by the French Consumer Code.

Article 13 - Data protection

In accordance with French Data Protection Act No. 78-17 of 6 January 1978, the customer has the right to access and rectify their personal data and may exercise this right by sending an email to: contact@alexandrelunetier.com



Depending on the customer's choices when creating or modifying their account, they may receive offers from alexandrelunetier.com.
If they no longer wish to receive them, they may at any time request this from alexandrelunetier.com via their customer account or by writing to the address above.
alexandrelunetier.com informs its customers that this automated processing of information, in particular the management of users' email addresses, has been declared to the CNIL.

Article 14 - Dispute resolution and severability

These General Terms and Conditions of Sale shall be performed and interpreted in accordance with French law.
Before any litigation, the parties will seek an amicable settlement. Failing an amicable agreement, any dispute of any kind or challenge relating to the formation or performance of the order, even in the event of a third-party warranty claim or multiple defendants, shall fall under the exclusive jurisdiction of the courts of the place where alexandrelunetier.com has its registered office.

If any clause of these general terms and conditions of sale becomes null, unenforceable, void, illegal or inapplicable as a result of a law, regulation or final decision of a competent court, this shall not affect the validity, legality or applicability of the other provisions of these general terms and conditions of sale and shall not release the customer from performing their contractual obligations.

Article 15 - Cookies

You have the right to access, withdraw and modify the personal data collected through cookies (more information on the CNIL website.). You can also block cookies by enabling the setting in your browser that allows you to refuse all or some cookies. However, if you choose to block all cookies (including essential cookies), you will no longer be able to access several essential features of alexandrelunetier